Privacy policy

At MANSUGA, we believe luxury lives in essence—and that includes how we handle your trust. This Privacy Policy explains how we collect, use, protect, and respect your personal information when you visit or purchase from mansuga.com (the "Site").

By using our Site, you acknowledge and agree to the practices described in this policy. Please take a moment to review it carefully.

1. Information We Collect

We collect only the information necessary to deliver exceptional fragrance experiences and improve our services.

Personal Information You Provide

When you create an account, place an order, or contact us, we collect:

  • Identity & Contact Details: Name, email address, phone number, billing and shipping addresses
  • Account Information: Username, encrypted password, account preferences
  • Transaction Records: Order history, purchase details, payment identifiers (card tokens, UPI references), invoices, refund and return information
  • Communications: Customer support messages, product reviews, feedback, and survey responses
  • Marketing Preferences: Your choices regarding promotional communications and personalized offers

Important: We do not store your complete credit/debit card numbers or banking passwords. All payment transactions are securely processed through our certified payment gateway partners.

Information Collected Automatically

When you browse our Site, we automatically gather certain technical data to enhance your experience and secure our platform:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages viewed, products browsed, time spent on site, referral sources, search terms
  • Location Data: Approximate geographic location based on IP address
  • Tracking Technologies: Cookies, web beacons, pixels, and log files that record how you interact with our Site

Sensitive Information

We do not routinely collect sensitive personal data. However, if you voluntarily share information such as skin sensitivities, allergies, or fragrance preferences to receive personalized recommendations, we will:

  • Seek your explicit consent before collection
  • Use it solely for the stated purpose
  • Implement additional security measures to protect this data

2. How We Use Your Information

We use your personal information for the following necessary purposes:

Service Delivery & Order Fulfillment

  • Process and complete your orders
  • Arrange shipping and delivery through logistics partners
  • Send order confirmations, shipping updates, and invoices
  • Manage returns, refunds, and exchanges
  • Provide customer support and resolve queries

Account Management

  • Create and maintain your MANSUGA account
  • Remember your preferences and shipping addresses
  • Enable wish lists and saved items
  • Facilitate quick checkout for returning customers

Security & Compliance

  • Detect and prevent fraud, unauthorized access, and security threats
  • Screen orders for potential risks
  • Comply with legal, tax, and regulatory obligations
  • Maintain records for audit and accounting purposes
  • Protect our rights, property, and the safety of our customers

Improvement & Analytics

  • Understand how customers browse and interact with our Site
  • Analyze trends and measure the effectiveness of marketing campaigns
  • Improve website functionality, product offerings, and customer experience
  • Conduct internal research and business optimization

Marketing & Personalization (With Your Consent)

  • Send newsletters, product launches, and promotional offers
  • Provide personalized fragrance recommendations
  • Share exclusive content and early access to new collections
  • Deliver targeted advertisements based on your interests

You control marketing communications. You may opt out at any time through account settings, unsubscribe links in emails, or by contacting us directly.

3. Cookies & Tracking Technologies

MANSUGA uses cookies and similar technologies to enhance your browsing experience and understand site usage.

Types of Cookies We Use

Strictly Necessary Cookies
Essential for site functionality—shopping cart, login sessions, secure checkout. These cannot be disabled.

Performance & Analytics Cookies
Help us understand how visitors use our Site through tools like Google Analytics. These cookies collect aggregated data that does not personally identify you.

Functional Cookies
Remember your preferences such as language settings, delivery locations, and display options.

Marketing & Advertising Cookies
Used (with your consent) to deliver relevant advertisements and measure campaign effectiveness across platforms.

Managing Your Cookie Preferences

When you first visit our Site, you'll see a cookie consent banner where you can accept or customize your preferences. You can also:

  • Adjust settings through your browser (though some features may not function optimally)
  • Update preferences anytime in your account settings
  • Learn more in our detailed [Cookie Policy]

4. How We Share Your Information

MANSUGA does not sell, lease, or rent your personal data to third parties. We share information only when necessary to deliver our services or comply with legal obligations.

Third-Party Service Providers

We partner with trusted vendors who process data on our behalf under strict contractual agreements:

  • Payment Processors: To securely complete transactions
  • Logistics & Courier Partners: To deliver your orders
  • Cloud Hosting & Storage Providers: To maintain our platform infrastructure
  • Email & Marketing Platforms: To send communications (only with your consent)
  • Analytics Services: To understand site usage and improve experiences
  • Customer Support Tools: To efficiently handle your queries

All third-party processors must:

  • Sign Data Processing Agreements (DPAs)
  • Implement equivalent security measures
  • Use data only for specified purposes
  • Return or securely delete data after contract completion

Legal Requirements & Protection

We may disclose your information when required to:

  • Comply with applicable laws, regulations, court orders, or subpoenas
  • Respond to lawful requests from government authorities
  • Enforce our Terms & Conditions
  • Protect against fraud, illegal activity, or threats to safety
  • Defend our legal rights and interests

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change and ensure the new entity continues to honor this Privacy Policy.

5. International Data Transfers

Your personal data may be processed or stored outside India in jurisdictions where our service providers operate. When we transfer data internationally, we ensure:

  • Transfers comply with applicable data protection laws
  • Adequate safeguards are in place through contractual clauses
  • Countries provide comparable levels of data protection
  • You are informed when transfers occur to countries without such protections

We implement technical and organizational measures to protect your data regardless of where it is processed.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or to meet legal requirements.

Indicative Retention Periods

  • Order & Transaction Records: 7 years (for tax and audit compliance)
  • Account Profile Data: Duration of active account + 3 years of inactivity (unless you request earlier deletion)
  • Marketing Consents: Until you withdraw consent or opt out
  • Customer Support Records: 2 years after resolution
  • Security Logs: 1-3 years for security monitoring and fraud prevention

Inactive Accounts

If your account remains inactive for an extended period, we will notify you before any automatic deletion, giving you the opportunity to keep your account active.

When data is deleted, we use secure erasure methods and follow systematic deletion schedules, including removal from backup systems in accordance with our protocols.

7. Your Rights & Choices

We respect your control over your personal information. You have the right to:

Access Your Data

Request a copy of the personal information we hold about you in a portable, structured format.

Correct Inaccurate Information

Update or correct any incomplete or inaccurate personal data through your account settings or by contacting us.

Delete Your Data

Request deletion of your personal information where lawful and appropriate (subject to legal retention obligations).

Withdraw Consent

Withdraw consent for marketing communications or data processing at any time. Withdrawal does not affect processing done before withdrawal.

Object to Processing

Object to certain types of data processing, including automated decision-making or profiling that materially affects you.

Data Portability

Receive your data in a machine-readable format to transfer to another service provider.

Opt Out of Communications

Unsubscribe from marketing emails via the link in any message, adjust preferences in account settings, or contact us directly.

How to Exercise Your Rights

Email: support@mansuga.com
 Include: Detailed request description and proof of identity

We will respond within 30 days of verification. For complex requests, we may require additional information to confirm your identity and protect your privacy.

8. Security Measures

At MANSUGA, we implement comprehensive security safeguards proportionate to the sensitivity of your data:

Technical Protections

  • Encryption: SSL/TLS encryption for all data transmitted between your browser and our servers
  • Data at Rest: Encryption of sensitive information stored in our databases
  • Access Controls: Role-based access restrictions limiting who can view or process personal data
  • Secure Authentication: Password hashing and multi-factor authentication options

While we employ industry-standard security measures, no method of transmission or storage is 100% secure. We continuously review and strengthen our controls to reflect current best practices.

9. Data Breach Response

In the unlikely event of a personal data breach that compromises your information, we will:

  1. Investigate & Contain: Immediately assess the scope and contain the incident
  2. Notify Authorities: Report to relevant data protection authorities as required by law
  3. Inform Affected Users: Notify you promptly with clear information about:
    • What happened and what data was affected
    • Likely consequences and potential risks
    • Steps we're taking to address the breach
    • Actions you can take to protect yourself
    • Contact details for assistance

    We maintain detailed records of all incidents and remediation efforts, and cooperate fully with regulatory authorities.

    10. Automated Decision-Making & Personalization

    MANSUGA may use automated technologies such as algorithms and machine learning to:

    • Recommend fragrances based on your browsing and purchase history
    • Personalize product suggestions and search results
    • Detect potentially fraudulent transactions
    • Optimize website content and merchandising

    Your Control: Where automated decisions materially affect you, we provide:

    • Clear information about the logic and factors involved
    • Meaningful explanation of likely consequences
    • Opportunity to request human review when required by law

    You can opt out of personalized recommendations in your account settings while continuing to browse and purchase normally.

    11. Children's Privacy

    MANSUGA does not knowingly collect personal information from individuals under 18 years of age without verifiable parental or guardian consent.

    If we discover we have inadvertently collected a child's personal data without proper consent, we will:

    • Take prompt steps to delete that information
    • Suspend any related account or processing

    Parents & Guardians: If you believe your child has provided personal information to us, please contact us immediately at privacy@mansuga.com with proof of guardianship, and we will take appropriate action.

    12. Third-Party Links & Services

    Our Site may contain links to external websites, social media platforms, or integrated features (such as social sign-in or sharing buttons).

    Important: MANSUGA is not responsible for the privacy practices or content of third-party sites and services. Each has its own privacy policy, which we encourage you to review before sharing any personal information.

    When you interact with third-party features on our Site:

    • You may be subject to that third party's terms and privacy policy
    • Information you share may be collected by that third party
    • We recommend reviewing their policies to understand how your data is handled

    13. Marketing Communications

    Email Newsletters

    We may send you newsletters, product updates, fragrance tips, and promotional offers if you have consented to receive them.

    Unsubscribe anytime:

    • Click the "Unsubscribe" link in any email
    • Update preferences in your account settings
    • Contact us at privacy@mansuga.com

    SMS/Text Messages

    With your consent, we may send promotional alerts, new launch notifications, or order updates via SMS.

    • Standard carrier rates may apply
    • Reply STOP to opt out of text messages
    • Opting out does not affect essential service communications

    Phone Calls

    You may occasionally receive calls regarding:

    • Order confirmations or delivery updates
    • Customer service follow-ups
    • Special offers or personalized recommendations (only with prior consent)

    Essential Service Communications

    Regardless of your marketing preferences, we will send necessary communications related to:

    • Order confirmations and shipping notifications
    • Account security alerts
    • Important policy or service updates
    • Customer support responses

    These cannot be opted out of as they are essential to providing our services.

    14. Special Events, Contests & Surveys

    MANSUGA may periodically host:

    • Fragrance discovery contests
    • Customer satisfaction surveys
    • Product feedback sessions
    • Giveaways and special promotions

    Participation is always voluntary. Any personal data collected through these activities will be:

    • Clearly explained at the point of collection
    • Used only for the stated purpose
    • Treated in accordance with this Privacy Policy
    • Deleted after the event concludes (unless you consent to further use)

    Contest winners may be publicly announced (first name and city) unless you request otherwise.

    15. Changes to This Privacy Policy

    MANSUGA may update this Privacy Policy from time to time to reflect:

    • Changes in legal or regulatory requirements
    • Evolution of our business practices
    • Introduction of new features or services
    • Improvements in data protection measures

    Your continued use of the Site after policy changes indicates acceptance of the updated terms.

    16. Governing Law & Jurisdiction

    This Privacy Policy is governed by the laws of India. Any disputes arising from this policy or our data practices shall be subject to the exclusive jurisdiction of the courts of [Your City], India, unless otherwise agreed in our Terms & Conditions.

    17. Your Consent

    By using mansuga.com, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to this Privacy Policy.

    Your consent is:

    • Freely given – You are not obligated to use our services
    • Specific – Tied to clearly defined purposes
    • Informed – We've explained what we collect and why
    • Unambiguous – Your actions (account creation, checkout) indicate clear consent

    You may withdraw consent at any time as described in Section 7 (Your Rights & Choices).

    Final Note

    At MANSUGA, fragrance is personal—and so is your privacy. We're committed to transparency, respect, security, and integrity in all data practices.

    Because at MANSUGA, luxury lives in essence—including the essence of trust.