Refund policy

Our Promise

At MANSUGA, every fragrance is crafted and packed with exceptional care. We are committed to delivering products of the highest quality and ensuring that every order reaches you in perfect condition.

If something isn't right, we'll work with you to resolve it fairly, promptly, and transparently.

1. Returns

Due to the personal nature of fragrances and hygiene considerations, MANSUGA does not accept returns or exchanges for products that have been opened, used, or tampered with.

Returns or replacements are accepted only for:

  • Products damaged during transit
  • Bottles leaked during transit
  • Incorrect products delivered
  • Missing items
  • Manufacturing defects

Returns or exchanges are not accepted for:

  • change of mind,
  • fragrance preference
  • subjective expectations
  • minor cosmetic packaging imperfections
  • improper storage after delivery
  • Damage caused by misuse, negligence, accidental drops, exposure to heat, or unauthorized modifications.

Fragrance appreciation is highly personal and subjective. Returns or refunds cannot be accepted solely because a fragrance does not match individual preferences or expectations

2. Delivery Inspection

To help us resolve delivery-related concerns efficiently, we strongly recommend that customers inspect their shipment immediately upon delivery.

At the time of delivery:

  • Inspect the outer package for any signs of damage or tampering
  • If possible, record an uninterrupted unboxing video starting before opening the package.
  • Verify that the correct products, quantities, and complimentary items have been received.
  • Check every bottle for leakage, breakage, or visible defects.

If the package appears damaged or tampered with, you may:

  • Refuse delivery; or
  • Accept the shipment after clearly informing the delivery executive of the issue and, where available, providing a Negative Proof of Delivery (Negative POD).

An uninterrupted unboxing video and Negative POD greatly assist us in verifying transit-related claims. Where such documentation is unavailable, we may request additional information before determining the outcome of your claim.

3. Reporting an Issue

Claims relating to damaged products, missing products, incorrect products, transit leakage, or manufacturing defects must be reported within 48 hours of delivery.

Email: support@mansuga.com

Please include your Order Number, issue description, photographs, unboxing video (where available), and Negative POD (where applicable).

Claims submitted beyond 48 hours may not be eligible for replacement or refund unless required under applicable Indian law.

Manufacturing defects that become reasonably apparent after opening the product will be reviewed independently of transit-related claims and assessed on a case-by-case basis.

4. Verification Process

All claims undergo verification before approval. To ensure fairness for all customers, MANSUGA may review: photographs, videos, shipping records, courier information, product condition, and internal quality control findings.Where additional clarification is required, our Customer Support team may contact you for further information. MANSUGA reserves the right to decline fraudulent or unsupported claims.

5. Replacements

Verified claims involving transit damage, leakage, missing items, incorrect products, or manufacturing defects will ordinarily be resolved with a replacement, subject to availability. Where replacement is unavailable, MANSUGA may provide an equivalent replacement, store credit, or refund.

6. Refunds

Approved refunds are processed only after the returned product (where requested) has been received at our warehouse, and inspected by our Quality Assurance team.

Returned products should, wherever reasonably possible, include:

  • Original product
  • Original packaging
  • Complimentary samples or promotional gifts supplied with the order (where applicable)
  • Invoice or proof of purchase

Complimentary products, promotional gifts, and free samples are not eligible for separate return, replacement, or refund.

  • Refunds are issued to the original payment method wherever possible.
  • COD refunds are processed only to the bank account provided by the customer after successful verification.
  • Approved refunds are generally processed within 7–15 business days.
  • Shipping charges are non-refundable unless required by law or due to our error.

7. Order Cancellation

Orders may be cancelled only before packing and dispatch. Once shipped, cancellations cannot be processed.

For prepaid orders returned due to refusal of delivery, incorrect address, or repeated delivery failure attributable to the customer, any eligible refund will be processed only after the shipment is received back at our warehouse and inspected.

MANSUGA reserves the right to deduct applicable shipping or handling charges where permitted under applicable law.

8. Orders Marked as Delivered

If your shipment is marked as delivered but has not been received, notify us within 3 days so we can investigate with our logistics partner.

9. After Delivery

Customers are responsible for proper storage and handling after successful delivery. MANSUGA is not responsible for damage caused by misuse, improper storage, normal wear, or unsupported claims submitted after the reporting period.

10. Fraud Prevention

MANSUGA reserves the right to refuse claims where there is reasonable evidence of fraud, abuse of promotional offers, commercial resale, repeated unreasonable claims, or manipulated evidence.

Such actions will always be taken fairly and in accordance with applicable law.

11. Force Majeure

MANSUGA shall not be liable for delays caused by events beyond our reasonable control including natural disasters, strikes, transport disruptions, government actions, customs delays, or other force majeure events.

12. Contact Us

Email: support@mansuga.com

13. Governing Law

This policy is governed by the laws of India. Disputes shall be subject to the competent courts at Hyderabad, Telangana, except where consumer protection laws provide otherwise.

Our Commitment

We stand behind every bottle we create. If there's a genuine issue, we'll resolve it with care, speed, and respect.

Your satisfaction isn't just policy—it's our promise.

Because at MANSUGA, luxury lives in essence—and so does integrity.

Last Updated: July 2026

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