Shipping policy

Our Commitment

At MANSUGA, we believe every fragrance journey begins the moment you place your order. We're committed to delivering your carefully crafted perfumes to your doorstep swiftly, safely, and with the same attention to detail we put into every bottle.

Delivery Timeline

For Standard Orders (Within India):

Estimated Delivery : 3 to 7 business days from order confirmation
 Delivery Hours: 9:00 AM – 8:00 PM, Monday to Saturday
 Non-Shipping Days: Sundays and public holidays (Check with logistics)

Delivery times are estimates and may vary based on location, payment authorization, public holidays, or unforeseen circumstances.

Shipping Charges

Free Shipping: All standard orders within India
 Expedited Shipping: Available for select pin codes (charges displayed at checkout)

Charges vary based on delivery location, product type, order size, and delivery speed.

Courier Partners

Primary: Delhivery, Blue Dart, FedEx India
 Regional: Trusted local partners for complete pan-India coverage

Order Processing

Orders before 10:00 AM – Same-day dispatch (subject to availability)
 Orders after 10:00 AM – Next business day dispatch

Once shipped, you'll receive:

  • Email with tracking number
  • SMS with courier details
  • Real-time tracking link

Track Your Order:
Account Dashboard > My Orders | Email notifications | support@mansuga.com

Delivery Requirements

Signature Required: Most deliveries need signature for security
 If Unavailable: Ensure family, colleague, or neighbor can receive package
 Failed Deliveries: Courier attempts twice, then package held at local hub for 7 days before return

Address & Contact Changes

Before Dispatch: Modify via account dashboard or email support@mansuga.com
 After Dispatch: Cannot be changed (package already in delivery route)

Provide accurate address with landmarks and active mobile number to avoid delays.

Damaged or Incorrect Orders

Report within 24 hours of delivery to support@mansuga.com

If packaging is visibly damaged:

  • Refuse delivery immediately, or
  • Accept and photograph damage
  • Contact us with order number and photos

Missing/Incorrect items:

  • Email same day with order number and photos
  • Do not discard packaging

We'll arrange replacement or full refund at no cost.

We Are NOT Liable For

  • Deliveries signed by others at your address
  • Damage/loss after confirmed delivery
  • Delays due to incorrect address, recipient unavailability, natural disasters, or courier strikes
  • Address changes after dispatch
  • Claims reported after 24 hours

  • Return shipping for refused deliveries

Special Situations

Festive Seasons: Delivery may take 5-10 days during peak periods
Remote Locations: Additional 2-4 days; collection from nearest hub may be required
COD: Not available. Prepaid orders only (cards, UPI, net banking, wallets)
International Shipping: Currently not available (coming soon)

Contact & Support

Email: support@mansuga.com (Include order number for faster resolution)
 Phone: [Insert Number] | Mon-Sat, 10 AM – 6 PM
 Response Time: Acknowledgment within 12 hours | Resolution within 24-48 hours

Refunds for Returns

If order returns due to failed delivery/incorrect address:

  • Refund issued minus return shipping costs
  • Processed within 7-10 business days
  • You may place new order with correct details

At MANSUGA, luxury lives in essence—including the essence of exceptional service.

Questions? support@mansuga.com | mansuga.com/shipping-faq